Fordway succeeds through the skills, integrity and hard work of its staff.
Fordway has a strong team spirit and customer focused culture and we encourage all employees to contribute.
1st Line Service Desk Analyst
The role will require experience of providing 1st line support within a dynamic fast paced environment. You will have excellent communication skills and have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders. An experienced troubleshooter you will be skilled in problem diagnoses and resolution. You will be used to supporting laptops, desktops and mobile devices and have experience with Windows Server Operating Systems as well as account administration in Microsoft Exchange 2010/13 and Office 365. You'll hold a full driving licence and ideally hold MCSE, MCP or be working towards MCSE qualifications.
This is an opportunity for a keen enthusiastic IT literate individual who will show commitment to work within teams and initiative to work on their own when required. You will also be part of a strong customer support service team which is extremely customer focussed. Successful candidates will be trained and there will be plenty of opportunity to use this role as a springboard in to 2nd and 3rd line support positions in the future should the individual show the right work commitment and attitude.
Closing date 3rd March 2017.