In a recent article Harvard Business School professor Kristina Steffenson examined IT’s potential to transform business and asked why so many companies get it wrong, creating a huge gap between the most IT-savvy firms and the IT laggards.
She pointed out that organisations must be willing to engage in radical change in order to achieve the benefits from IT, bringing together processes, people, organisational structures and supply chain partners.
Unfortunately, today’s challenging economic climate is making change more difficult. In medium sized businesses strategic thinkers have been driven out by continued restructuring. Change programmes tend to be imposed, for example due to changing legislation, rather than be driven by a strategic vision.
Many IT directors are keen to adopt ways of working, such as cloud, but want......