CONTACT US___UK: 08448 700100__Worldwide: +44 1483 528200

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Infrastructure Support

Our infrastructure support services provide a fast, efficient and effective support portal for customer ICT related faults, queries and requests.  We resolve faults as effectively as possible while minimising user disruption and providing feedback . Our support services operate to industry best practice and provide a measurable high quality of service with defined SLAs.

What our customers have to say about our support services :

"I work with the onsite service team on a daily basis and to date I have NEVER had an issue with their support, knowledge or lovely manners.  They have saved my bacon many a time and without them onsite I would be dealing with disgruntled employees daily.  They are a true asset to our company!"

"All of the Fordway staff are very  efficient in every aspect of their work. A pleasure to work with and always friendly."

Our support services include:

  • a single point of contact for all users to a centralised Service Desk with technical first line response
  • second and third line resolution
  • remote support
  • on site support (on customers site)
  • equipment replacement
  • 24 hour support for critical equipment
  • liaison with third party manufacturers
  • user administration for access to IT resources
  • planned upgrades
  • application support. 

Customers can choose from the following services:

  • service desk – core hours or 24 hour support
  • hardware maintenance – core hours or 24 hour support
  • system monitoring and reporting 24 x 7
  • ad hoc support using the Fordway Skills Bank.

If you’d like to find out more about Fordway’s support services, please This email address is being protected from spambots. You need JavaScript enabled to view it..

To log a support call our support customers should call 08448 700150 or 01483 528210

For more information

Contact Us

For more information please contact your Fordway account manager or any of our team by calling 08448 700100, emailing sales@fordway.com or using the contact form.